Terms and Conditions
TERMS AND CONDITIONS
These terms and conditions are for the supply of goods through Backroad Creative Designs online store and shall apply to all contracts entered with Backroad Creative Designs. By placing an order with Backroad Creative Designs, you agree to be bound by these terms and conditions.
Backroad Creative Designs reserves the right to cancel your order in the event we are unable to abstain authorization for payment, if shipping restrictions apply to a certain item, if an item ordered does not meet our quality standard, out of stock items or if there is an error in pricing or content. We also reserve the right to refuse service to anyone at any time at our sole discretion. We are not liable for any indirect or consequential loss or damage arising from canceling your order and we shall have no liability to you, by way of compensation, other then to refund amount paid for your order.
Any delay in or failure of performance by me under this Agreement will not be considered a breach of this Agreement and will be excused to the extent caused by any occurrence beyond my control. This includes but is not limited to the failure of others not a party to these terms and conditions, illness, natural disasters and other acts of God such as fires, floods, and tornadoes.
ORDER PROCESSING TIMES
Processing time for custom keepsake orders start from the date we receive your Breastmilk. Standard processing time is 4 to 6 weeks but is not guaranteed and can vary depending on the volume of current orders. Rings can take longer as we do not keep them in stock due to the many variations, (color, size) and are custom ordered individually by order.
Processing time for ready to ship tumblers is 1 to 2 business days. If decal is added they will need another layer of epoxy making the processing time 7 to 10 business days.
REFUNDS, RETURNS, EXCHANGES, ORDER CHANGES, & CANCELLATIONS
Although I strive to make each item as perfect as possible, each item is hand crafted and not mass produced by a machine. There may be some inherit imperfections such as a small bubble in the resin, the edging or shape of breastmilk stone may be off, etc...Therefore, I will never promise or guarantee a machine finish.
Breastmilk keepsakes: Every mothers milk is different, colors, hues and densities differ. Therefore the color of the stones may differ to a degree. White pigment can be added if you want a perfectly white stone (make this known in the comment section when placing your order). You may also find some breastmilk "specks" in your jewelry or tumbler which is normal. I grind your milk into a fine powder, but breastmilk is not a pigment and is just a powder in the resin. So seeing some "specks" that may not have grinded as small can happen. This is more common on the tumblers but can also be seen in some breastmilk stones.
Because of the nature and customization of items, I do not accept returns. However, if you receive a damaged item, or wrong item, please email me ASAP and I will work with you to resolve any issues. We inspects all products for quality before packaging to ship.
We use high quality materials to ensure the life of your keepsakes. However all resins amber with exposure to UV light. The breastmilk stone may develop a creamy hue over time, this is completely natural.
For the period of 1 year from the date of purchase, in the unlikely event your breastmilk stone or tumbler discolors beyond what is to be expected or the integrity of the piece becomes compromised beyond normal wear, provided you've followed the care instructions, we will issue you a store credit for the value of your piece once the original item has been returned, and we determine the defects or damage was not caused by improper care.
CANCELATIONS
Breastmilk Keepsake: Must cancel within 72 hours of placing your order. After this time there will be a $25.00 fee to cancel if done before we receive your breastmilk. Once I have received your milk, there is a $50 fee to cancel.
Ready To Ship Tumbler: Orders must be canceled within 24 hours.
ORDER CHANGES
Breastmilk Jewelry: I do not keep a stock on jewelry settings as there are many variations, therefore I order settings custom to each order placed. So all setting changes need to be made within 48 hours of placing your order. Color additives can be changed/requested up until I receive your milk. Once I receive your milk, I will be printing your order and adding it to my line up, and will no longer accept changes.
Sizing Responsibility of Buyer: We recommend you get your ring sized by a jeweler. Our rings can not be resized. Resizing typically includes heating the ring which could heat the stone and compromise its integrity. If you take your ring to be resized, Backroad Creative Designs is not responsible for any damage that occurs. So it would be at your own risk.
Breastmilk Tumbler: Any changes in designs would need to be made BEFORE I receive your milk. After I have received your milk no changes are allowed.
ALL CHANGES must be done by email to BackroadCreativeDesigns@outlook.com